The short version
You have 30 days from delivery to return most items for a refund. They should be unused and in their original packaging. Start by contacting us with your order number.
How a return works
- Tell us. Send your order number and what you want to return.
- We confirm. You get return instructions and the address.
- You ship it. Use a tracked service and keep the receipt.
- We refund. Refunds are issued to the original payment method once the item is received and checked.
What we cannot take back
- Opened supplements, food, beverages and personal-care items — for hygiene and safety reasons.
- Items returned after 30 days, or without prior contact.
- Products damaged by use rather than a fault.
Faulty or wrong items
If an item arrives damaged, faulty or is not what you ordered, contact us first. We cover return postage and will replace it or refund it in full. Nothing about that is your responsibility.